Expand your customer service to be
Accessible. Inclusive. Direct.
We've got you covered
We are committed to helping our partners be more inclusive and accessible.
Our commitment to helping partners become more inclusive and accessible involves direct customer support in sign language. This full-circle approach empowers the deaf community with native language support, boosting your accessibility goals, increasing customer satisfaction, and reducing costs through shorter call times.
Studies indicate that 93% of deaf customers prefer direct sign language support. With 360 Direct Video, everyone benefits from this comprehensive solution.
Support in Sign Language
with direct support
Sign Live
Connect with customers in real time with sign language representatives.
Live Chat
Engage with customers in real time through text-based chat.
Sign Message
Exchange recorded sign language video messages with customers.
a Stress-free experience
Redefine Accessibility
Avoid settling for “good enough.” Provide accessible and direct services to your clients through 360 Direct Video on your company’s website.
- Easy & Fast Online Process
- Safe & Secure
- No Hardware or Download Needed
Powering organizations across industries and geographies
360 Direct Video helps connect people who communicate in American Sign Language with the businesses that want to serve them better. We’re making an impact across multiple sectors because not only is it the right thing to do, but it’s the better solution.
Deaf-Owned Business
Nonprofit Organization
Education
Financial Services
Government
Healthcare
Manufacturing
Retail
Frequently Asked Questions
Direct Video Calling is transforming how businesses and Deaf people interact. Learn more about this new approach with 360 Direct Video.
Most organizations are failing to provide equitable caller experiences to deaf consumers in comparison to the hearing population. When customer service is only offered in English through phone, chat, TTY, or email, it creates a language barrier for a significant portion of the deaf community. However, by offering customer support in sign language, with both parties being fluent in American Sign Language (ASL), organizations can demonstrate respect and provide equitable services to this underserved community.
Video Relay Service (VRS) relies on an intermediary hearing person to convey messages between the representative and caller, leading to communication barriers. VRS interpreters are often unfamiliar with the company’s operations, leading to increased frustration, longer call lengths (2-3 times), and unnecessary escalations. On the other hand, deaf agents provide direct customer service in the caller’s native language, offering a barrier-free caller experience. Additionally, deaf agents can handle non-English speaking callers, freeing up hold times and reducing lengthy calls for English-speaking representatives.
Absolutely! Providing customer support in sign language is the ONLY way to offer a truly equitable caller experience for the deaf community. This approach eliminates all communication barriers for sign language users and has been recognized by the community as a way to feel genuinely respected.
Being a deaf-owned company, we customize every aspect of our service to cater to the specific needs of the community you’re serving, while also ensuring that we support your organization financially and efficiently. With our extensive expertise, you can be confident that our program is reputable and has a long-standing history. We offer a wide range of options, including live reps, video messaging, shared and dedicated representatives, and more. Whether your organization wants to insource or outsource the service, we are flexible enough to meet your needs.
Let’s look at the numbers:
Globally, there are over 70 million signing deaf individuals.
93% of deaf and hard of hearing people consider communicating in their native language to be essential.
In the United States, sign language is the 3rd most commonly used language.
These figures demonstrate the enormous demand for genuine accessibility and inclusion, which cannot be addressed solely by providing interpreters. Instead, we need to provide a truly equitable experience.
Sadly, the deaf community in the U.S. faces an un/underemployment rate of 70%.
By partnering with us, you can help address this issue by creating job opportunities for the deaf community, while simultaneously improving your company’s customer satisfaction.
