Offering AI and genuine human solutions to expand your services to the deaf, hard of hearing, and signing community.
Transforming Communication. Elevating Access.
We offer innovative, cost-effective solutions to help you attract and retain customers, enhance brand equity, and improve accessibility for Deaf employees and customers.
Redefine Accessibility
Avoid settling for “good enough.” Provide accessible and direct services to your clients.
We are committed to your goals.
Whether your organization is at the beginning of exploring inclusive and accessible modern solutions for the Deaf community or if there are already established resources and want to understand gaps that exist, we can provide innovative, cost-effective, and superior solutions from the status quo for your organization to gain new customers, retain current ones, increase brand equity through accessible solutions, and provide a superior experience to your Deaf employees and customers.
This full-circle approach empowers the deaf community with native language support, boosting your accessibility goals, increasing customer satisfaction, and reducing costs through shorter call times.
We are committed to your goals.
Whether your organization is at the beginning of exploring inclusive and accessible modern solutions for the Deaf community or if there are already established resources and want to understand gaps that exist, we can provide innovative, cost-effective, and superior solutions from the status quo for your organization to gain new customers, retain current ones, increase brand equity through accessible solutions, and provide a superior experience to your Deaf employees and customers.
This full-circle approach empowers the deaf community with native language support, boosting your accessibility goals, increasing customer satisfaction, and reducing costs through shorter call times.
beyond just a service
Authentic Accessibility & Inclusion Solutions
At 360 Direct Access, we specialize in sign language contact center support, staffing solutions, and cutting-edge accessibility technology. Our mission is to help businesses create inclusive environments where everyone can connect and succeed.
Sign Language Contact Center Solutions
We provide AI-powered, video-based customer support with sign language-fluent representatives, offering secure, customizable solutions for seamless, inclusive communication.
Accessible Technology Solutions
Designed by native Deaf users, our WebRTC-based video platform requires no downloads, ensuring intuitive, inclusive, and seamless sign language communication at all times.
Business Accessibility Support
360 Direct Access takes a comprehensive approach to accessibility, continually innovating and customizing solutions to ensure equitable experiences for Deaf, DeafBlind, DeafDisabled, and Hard of Hearing communities.
"After interviewing four different companies, 360 Direct Access stood out immediately. Their team was knowledgeable, precise, and sharp shooters in their approach. They were prompt, insightful, and opened our eyes to a world of accessibility we hadn’t fully realized before."
Marianne Manley, Process & Policy Specialist
LG Electronics
"360 Direct Access are passionate about providing employment opportunities to the deaf community and their team offer so much value which is a huge benefit to deaf customers banking with Fulton Bank."
Russell Trezise, Senior VP, Customer Care Center
Fulton Bank
"Being Deaf-led and customer focused, they are the perfect blend of accessibility understanding and contact center experts. They deliver technology and people that are world class while helping companies give great service to a normally under served community.”
Gary Pudles, CEO
Answernet
"Their expertise, professionalism, and commitment to inclusivity have been invaluable in bridging communication gaps, especially through British Sign Language (BSL) support in the UK."
Craig Crowley, CEO
Action Deafness (UK)
Why 360 Direct Access?
+70M
deaf sign language users globally
+40%
Shorter Call Times with Direct Support
533%
increase in customers
93%
of Deaf Customers Want Direct Support in Sign Language
$3-10B
estimated value of annual u.s. sign language economy
recognitions
We’re proud to be recognized for our innovation and impact in the industry.
We will support you with exceeding your accessibility goals in 2025.
There are solutions for the Deaf and hard of hearing community that you can tap into. Get in touch today and transform the way your company connects with the Deaf community.
Direct Video Calling is transforming how businesses and Deaf people interact. Learn more about this new approach with 360 Direct Access.